Where I Rant About a Poor Experience with Comcast Self-Service

brian on 2008.08.02
at 09:22 pm

I went to Comcast’s web site tonight to attempt some web self-service. I realized that after my most recent TiVo difficulties, that once I got the software re-installed that a few video settings were still running on their defaults, which weren’t the proper settings for my HDTV. When it dawned on me why all my HD channels were letter boxed, I dug back into fix them. When I got to where I needed to change the setting, I couldn’t recall whether I was supposed to use 720i Fixed or 720i Hybrid. I remember researching this in the user manual for the box, but thanks to our office becoming a nursery, there was no way to find that manual without hours of digging.

I thought to myself, “I remember seeing a QuickTips PDF on the TiVo portion of Comcast’s site. Maybe they have all the user manuals there too! That would make things much easier.”

Instead, I got caught in a loop on this page I couldn’t escape. The service page said I could write an email to their head honcho of support, so I did. This is the part where I ranted.

(more after the jump)

Read More

Posted in: Design · Web